Thank you for shopping with us! We want to ensure that your experience with our products is satisfactory, and we've established the following return policy to provide you with peace of mind. Please take a moment to review our return policy:

 

1. Eligibility for Returns:

• Returns are accepted within 14 days of the original purchase date.

• To be eligible for a return, the product must be unopened and in its original packaging.

• Products that have been used, damaged, or are not in their original condition may not be eligible for return.

2. Initiation of Return:

• To initiate a return, please contact our customer service team within the specified 14-day period.

• You can reach our customer service team via [customer service email/phone number].

• Provide your order number and a brief explanation of the reason for the return.

3. Return Authorization:

• Once your return request is approved, you will receive a Return Authorization (RA) number.

• Clearly mark the RA number on the outside of the package.

• Returns without a valid RA number may not be processed.

4. Packaging Requirements:

• The product must be returned in its original packaging.

• Ensure that all original tags, labels, and accessories are included.

5. Shipping Costs:

• Customers are responsible for both the return shipping costs & the original shipping cost unless the return is a result of our error (e.g., wrong item shipped).

• Refunds will be issued for the full price of the goods, excluding shipping costs.

• We recommend using a trackable shipping service to ensure the safe return of the product.

6. Inspection and Processing:

• All returned products will undergo a thorough inspection.

• If the returned product meets our eligibility criteria, a refund will be issued to the original payment method.

• Refunds will be processed within [number] business days of receiving the returned product.

8. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order.

9. Restocking Fee:

• A restocking fee may apply for returns that do not meet our eligibility criteria or are outside the 14-day return window.

10. Contact Information:

• For any questions or concerns regarding our return policy, please contact our customer service team at wise earth.skincare@gmail.com

We appreciate your understanding and cooperation. Thank you for choosing Wise Earth!